Return and Exchange Policy – Effective Date: February 27, 2025

At LANGLUX UNIEE, we want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your product, we offer a straightforward return and exchange process to make your experience with us as smooth as possible. Please read through our Return and Exchange Policy to understand how we handle returns, exchanges, and refunds.

1. Return and Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • Product Condition: The product must be in its original, unused condition, with all packaging, tags, and accessories intact.
  • Return/Exchange Period: Returns and exchanges must be requested within 30 days from the date of delivery.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns or exchanges.
  • Non-Returnable Items: Certain items are not eligible for return or exchange, including:
    • Opened or used products (e.g., personal care items, kitchenware)
    • Custom or special-order items
    • Sale or clearance items that are marked as non-returnable

2. Return Process

If you would like to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@langluxuniee.com or call (559) 924-3681 within 30 days of receiving your order to initiate the return process.
  2. Return Authorization: Once we verify your purchase, we will provide you with a Return Authorization and instructions on how to send the product back.
  3. Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.
  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

3. Exchange Process

If you would prefer to exchange the product rather than receive a refund, we are happy to accommodate. To initiate an exchange, follow these steps:

  1. Contact Us: Notify us within 30 days of receiving your order that you would like to exchange the product.
  2. Exchange Authorization: We will provide you with an Exchange Authorization and instructions for returning the original product.
  3. Exchange Shipping: If the exchange is due to an error on our part (e.g., defective product), we will cover the return shipping cost. Otherwise, customers are responsible for return shipping fees.

Exchanges are subject to product availability. If the product you wish to exchange for is out of stock, we will either issue a refund or offer a similar product.

4. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately:

  • Contact Us: Notify us within 7 days of receiving the damaged or defective item by emailing info@langluxuniee.com or calling (559) 924-3681. Please include a description of the damage and any photos if possible.
  • Return or Exchange: We will resolve the issue by offering a replacement or a full refund, depending on your preference. We will also cover the return shipping costs for damaged or defective items.

5. Refunds and Processing Time

Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method. Depending on your payment provider, the refund may take 5-7 business days to appear in your account. Please note that shipping fees and handling charges are non-refundable.

6. Customer Support

If you have any questions or concerns regarding returns, exchanges, or refunds, our customer service team is here to assist you. Please contact us at:

We are committed to ensuring that you have a smooth and positive shopping experience with LANGLUX UNIEE.

7. Changes to This Policy

We reserve the right to update this Return and Exchange Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates or changes.