Refund and Returns Policy for Langluxuniee Store

Effective Date: January 8, 2025

At Langluxuniee Store, we are committed to providing you with high-quality products and ensuring that you are satisfied with your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund process to address your concerns. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed in the event that you wish to return an item.

1. Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

  • Time Frame: Returns must be requested within 30 days from the date of delivery. After 30 days, we are unable to process a return or issue a refund.
  • Condition of the Product: The item must be unused, undamaged, and in its original packaging, with all tags and labels intact. If the item has been used or is not in its original condition, it may not be eligible for a return or refund.
  • Non-Refundable Items: Certain items are not eligible for returns or refunds due to hygiene or safety reasons, including but not limited to:
    • Personal care items (e.g., toiletries, grooming products)
    • Perishable goods (e.g., food, plants)
    • Customized or personalized products

2. How to Initiate a Return

If you meet the eligibility criteria and wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your item by emailing info@langluxuniee.com or calling us at (559) 924-3681. Please provide the following details:
    • Your order number
    • A description of the item you wish to return
    • Reason for the return
  2. Return Authorization: After contacting us, we will issue a Return Merchandise Authorization (RMA) number. This number is required for processing the return. Do not send any items back without an RMA number.
  3. Return Shipping: Once you have received the RMA number, securely package the item in its original packaging (if possible). The RMA number should be clearly visible on the package. You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged product).
  4. Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us safely. Langluxuniee Store is not responsible for items lost or damaged during return shipping.

3. Refunds Process

Once we receive your returned item and confirm that it meets our return policy criteria, we will process your refund. The refund will be issued to the original method of payment used during the purchase.

3.1 Refund Time Frame

  • Processing Time: It may take up to 7 business days for us to inspect the returned item and process your refund.
  • Bank Processing Time: Please note that once we issue the refund, the time it takes to appear in your account depends on your payment method and the policies of your bank or payment provider. This can take anywhere from 5 to 10 business days.

3.2 Partial Refunds

In some cases, a partial refund may be issued if the item is returned in less than original condition (e.g., opened packaging, damaged items, etc.). We will assess the condition of the item and inform you of any deductions made from the refund.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product or size, you will need to return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, we apologize for the inconvenience. Please contact us immediately at info@langluxuniee.com or call (559) 924-3681 within 7 days of receiving the item. You will need to provide the following information:

  • Order number
  • Photos of the damaged or defective item
  • A description of the issue

Upon verification of the damage or defect, we will provide you with instructions for returning the item at our expense and issue a full refund or replacement.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame, please first check your bank or credit card statement. If you still do not see the refund, please contact your payment provider, as there may be a delay in processing.

If you have done this and still have not received your refund, please contact us at info@langluxuniee.com or (559) 924-3681, and we will investigate the issue promptly.

7. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at info@langluxuniee.com or (559) 924-3681. If your order has not yet been shipped, we will cancel it and issue a full refund. Once the order has been shipped, the cancellation policy will not apply, and you will need to follow the return process outlined above.

8. Exceptions to Our Return and Refund Policy

  • Sale Items: Only regular-priced items are eligible for refunds. Sale or clearance items are final sale and cannot be returned or refunded.
  • Shipping Fees: Shipping fees are non-refundable. If you received free shipping on your order, the actual cost of shipping may be deducted from your refund amount.
  • Items Not Returned in Original Condition: If items are returned damaged, used, or without the original packaging, they may not qualify for a refund or may be subject to a partial refund.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or refund request, please contact us:

  • Email: info@langluxuniee.com
  • Phone Number: (559) 924-3681
  • Physical Store Address: 504 W Bush St, Lemoore, California (CA), United States

Thank you for shopping at Langluxuniee Store. We appreciate your business and strive to provide you with excellent products and service.