Sales Policy – Effective Date: February 27, 2025

At LANGLUX UNIEE, we are dedicated to providing you with top-quality home appliances at affordable prices. This Sales Policy outlines the terms and conditions for making purchases from our website, including order processing, payments, shipping, and product information. By making a purchase through our website, you agree to the terms and conditions outlined below. Please read this policy carefully before placing an order.

1. Product Availability

All products listed on our website, langluxuniee.com, are subject to availability. We make every effort to ensure that our product catalog is up-to-date and accurate. However, in some cases, stock may be limited or unavailable. If a product is out of stock or unavailable after you place your order, we will notify you promptly and offer alternatives or a refund.

While we strive to provide accurate descriptions of products, errors may occur. In the event of an error in pricing, product details, or availability, we will contact you before processing your order and provide options for continuing with the purchase or canceling the order.

2. Pricing and Payment Methods

  • Pricing: All prices displayed on our website are in U.S. Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices may change from time to time, but once an order is placed and payment is processed, the price at the time of checkout will be honored.

  • Accepted Payment Methods: We accept the following payment methods:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Bank Transfers (for large orders)

    All transactions are processed securely through trusted payment gateways. We do not store sensitive payment information on our servers.

3. Order Confirmation and Payment Authorization

Once you place an order, you will receive an order confirmation email containing the details of your purchase, including product(s), pricing, and estimated delivery time. This confirmation is not an acceptance of your order, but rather an acknowledgment of your order’s receipt.

We will process your payment and verify the details. If there are any issues with payment authorization or product availability, we will contact you to resolve the issue before completing the order.

4. Shipping and Delivery

We offer various shipping methods to ensure that your products arrive promptly and safely. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • Domestic Shipping: For U.S. orders, we offer standard, expedited, and next-day delivery options. Delivery times depend on the shipping method chosen and your location.

  • International Shipping: We also offer international shipping. Delivery times for international orders vary and are typically between 7-21 business days, depending on the destination and customs processing. International customers may be subject to additional duties and taxes, which are the responsibility of the customer.

Once your order has shipped, you will receive tracking information so you can monitor the delivery progress.

5. Sales Tax

Sales tax is applied to orders based on the shipping address. The applicable sales tax rate will be calculated and displayed at checkout. If you are purchasing from outside the United States, please be aware that additional customs duties, taxes, and fees may apply.

6. Cancellations and Modifications

Orders can be modified or canceled before they are processed. If you wish to change or cancel an order, please contact us as soon as possible at info@langluxuniee.com or call (559) 924-3681. Once an order is processed and shipped, it cannot be canceled or modified.

7. Warranty and Product Defects

All products sold by LANGLUX UNIEE are covered by the manufacturer’s warranty for defects in materials or workmanship. If you encounter a defect or issue with a product, please contact us immediately to initiate the warranty process.

  • Warranty Claims: To make a warranty claim, please provide proof of purchase and a description of the issue. We may request that the product be returned for inspection, and if the product is found to be defective, we will either repair, replace, or refund the product according to the manufacturer’s warranty policy.

8. Returns and Exchanges

If you are not satisfied with your purchase, we offer a 30-day return and exchange policy. The product must be in its original condition, unused, and with all packaging and accessories intact. For more details, please refer to our Return and Exchange Policy.

Please note that some items, including custom orders, sale items, and opened products, may not be eligible for return or exchange.

9. Customer Support

If you have any questions about our products, orders, or policies, our customer support team is here to help. Please feel free to reach out to us:

10. Changes to This Policy

We reserve the right to update this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates or changes.