Shipment Policy
Effective Date: January 8, 2025
At LangLuxUniee, we are committed to providing timely and reliable delivery services. Our Shipment Policy outlines the shipping methods, delivery times, and terms for handling orders placed on www.langluxuniee.com.
1. Order Processing Time
Once you place an order, we aim to process it within 1-2 business days. During busy seasons, processing may take longer, but you will receive a notification once your order is ready to ship.
- Business Days: Our team processes orders from Monday through Friday, excluding holidays.
2. Shipping Methods and Delivery Times
We offer multiple shipping options to meet your needs. Delivery times vary based on the selected method and your location:
- Standard Shipping: This method typically delivers within 3-7 business days for domestic U.S. orders. Delivery times for international shipments may vary.
- Expedited Shipping: For faster delivery, we offer expedited shipping, which usually arrives within 1-3 business days after shipping. Additional fees apply for expedited shipping.
- International Shipping: We ship internationally to many countries. International shipments usually take 7-14 business days for delivery, but this may depend on the destination country’s customs processing.
Shipping costs are calculated based on the weight of the products and the destination address, and the total shipping cost will be displayed at checkout.
3. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s status. If you experience any issues tracking your package, please reach out to our customer support team.
4. Shipping Address
To avoid delays or issues with delivery, please make sure the shipping address you provide is complete and accurate.
- Address Accuracy: We are not responsible for delivery delays caused by incorrect addresses. Please double-check all address information during checkout to ensure accuracy.
- P.O. Boxes and APO/FPO: Shipping to P.O. Boxes and APO/FPO addresses is available for certain shipping methods. However, we recommend using a physical address for more reliable delivery.
5. Shipping Fees and Free Shipping
Shipping fees are calculated based on the total weight and delivery location of your order. These fees will be shown during checkout. We also offer free shipping on orders over a specified amount. The free shipping threshold is displayed on our website or at checkout.
6. Delivery Delays
While we strive to deliver your order as quickly as possible, unforeseen factors like severe weather, customs delays (for international orders), or carrier issues may cause delays. We are not responsible for delays resulting from these factors but will work with you to resolve any issues.
- Customs and Import Taxes: For international shipments, the recipient is responsible for any customs duties, taxes, or import fees. These fees are not included in the shipping cost and are determined by the destination country.
7. Lost or Damaged Shipments
If your order is lost or damaged during shipment, please contact our customer service team within 5 business days. We will investigate the situation and either reship the products or offer a refund if the shipment cannot be recovered.
- Damaged Goods: If you receive damaged products, please take photos of the damaged items and packaging, and send them to us along with your order number. We will process a replacement or refund.
8. Refused or Incorrect Deliveries
If you refuse delivery or if your shipment is returned due to an incorrect address, we will contact you for reshipment. Please note that additional shipping fees may apply if the order needs to be resent.
9. Contact Us for Shipping Inquiries
For questions regarding shipping, delivery status, or any concerns, please contact our customer support team at:
LangLuxUniee
Street: 504 W Bush St Lemoore, California (CA), United States
Phone number: (559) 924-3681
Email: info@langluxuniee.com
Website: langluxuniee.com